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Pianist and DMA, Juilliard School
I initially began coaching because my boyfriend, a big fan of Astrid's, saw that I was confused about a lot of things regarding the direction my life was taking career-wise. He purchased five coachings for me for my birthday with the caveat that nothing was binding and that I could opt out any time if I felt uncomfortable. From my very first session, it was clear that Astrid is one of the most insightful and generous people I have met. I walked into this session last fall, thinking that I had come to a dead-end in my music career and that perhaps I would benefit from heading in a new direction. After only a couple sessions, I renewed my sense of love for music and began to see possibilities for myself that I never dreamed of. Astrid is extremely dedicated and focused in each session. One major breakthrough I have had is the idea that being authentic is a major value for me and that I have spent so much of my life trying to please others or do activities I feel like I "should" do. I feel like I have blossomed in so many ways this year, taking on creative projects that I might have been cautious of before, meeting incredible colleagues, and being excited about the future instead of fearful of it. Astrid has a great gift of seeing the beauty in each person and allowing their strengths to come through.
— JC, New York, NY
Composer
Astrid has turned around the way I look at my career in the most extraordinary way. I used to think that the professional part of what I do was very separate from the creative and deeply personal aspects of being a composer. Going after professional opportunities to get my music out there felt to me like a very daunting task--one that I found a little distasteful because it felt like "selling myself." Astrid really helped me realize that building a career has to come from the most genuine part of myself--in the same way as building a piece. With this understanding, the professional world looks much less scary to me now, and I'm able to reach out to my professional network with the courage of my conviction, and with the kind of personal investment and care that makes professional experiences deeply meaningful. Career building is about believing in what you do, and its validity; it is about communication and courage. It only works if it feels true to who you are.
With her supportive and positive attitude combined with her incredible sensitivity and intelligence, Astrid has created for me a wonderful safe space to discover how I want to develop my goals from the inside out. I have found in her a true kindred spirit as well as a powerful ally and coach.
—Hannah L,. New York, NY
Attorney and ??????
There seem to be an infinite number of resources available to people looking to make career changes these days, and I think I looked into most of them before I met Astrid. Numerous books advised me to do what I loved. That sounded good, except that I didn’t know what I loved. A career test provided some insight and long lists of possibly compatible jobs, but ultimately directed me to do what I loved - back to square one. Another career coach, dispensing with frivolities like love, laid out a practical approach to a career path that objectively made some sense, but I knew in my heart that I would hate it. I felt deficient for not knowing what I loved, unreasonable for rejecting a sensible path that didn’t appeal, and in general, completely hopeless about my situation.
When I began coaching with Astrid, I was struggling with a strong feeling that there was some ‘perfect’ thing out there for me to do, if only I could think of what it was. I had a vague idea that finding the answer would involve going through the racks of possible jobs and holding each one up in front of the mirror to see if it might fit, but I was pleasantly surprised to find that we would take a more bespoke approach. There would be no squeezing me into a readymade career in this process - instead, we would be focusing on my strengths, values, work style, etc., to think about what might be right for me. Astrid’s willingness to cheerfully abandon any exercise that wasn't working for me kept me comfortable with everything we did, and helped me to get the most out of the process.
The work we did helped me to form a foundation for understanding why certain things, career-related or otherwise, are a better choice for me than others. With Astrid’s warm encouragement, I have also started to reconnect with the creative, less self-limiting side of myself that I feared was permanently lost. I feel more like myself than I have in a long time, and I have a career direction that I am looking forward to exploring. This may or may not turn out to be the ‘perfect thing‘ that I was looking for, but I no longer feel the pressure of that search; rather, I am hopeful that by taking actions that are consistent with my character, staying open to the possibilities that arise with each action, and correcting my course as necessary, I will enjoy the process just as much as whatever result I reach. I am grateful to Astrid for helping me to readjust my direction and my outlook, and I highly recommend her services to anyone who feels lost, stuck or anything less than wholeheartedly enthusiastic about what they are doing.
— Andrea K., New York, NY
Cellist and music entrepreneur
A good friend recommended I see Astrid because I was stuck. Stuck. Stuck. Stuck, and suffering. She has helped me parse through all the detail in what seemed panoramic hopelessness. She has worked in a distinctly different way than my psychotherapist, more pragmatically, and the combination of the two ... has been, for me, very effective. I have made tectonic shifts in the way I see myself, my place in the world and how I move through it. There have been some very painful changes and realizations, but most important, I have found a source for joy, hope and energy, undiluted by difficulties, so that I actually feel better, and stronger. This is my testimony to Astrid.
— TM, Rhode Island
Educator
Astrid Baumgardner is a true facilitator, and in that capacity she has guided me to discover the values and deeply held beliefs essential to my happiness and fulfillment in the workplace, wherever it may be....Through our coaching sessions, I was able to draw out and fortify my self-confidence, without which my ambitious relocation would not previously have been conceivable. When you are determined to strive diligently for change in your life, Astrid will be there to help you to create a roadmap to navigate and overcome every obstacle you encounter throughout your life-altering transition.
— MH, New York, NY and Tokyo, Japan
Communication Styles
Think about the last time you were at a party and had the opportunity to observe a lot of people in action:
- Who dominated the conversation and put a premium on being right and convincing others to go along with his solutions?
- How about the serious person who rather cautiously talked in precise detail?
- And how about the person who was bursting with enthusiasm and could not wait to tell you her great idea?
- Who walked into the room and began by introducing herself to others, spending time with each person to establish a connection?
These are examples of 4 different communication styles:
- Driver: the person who takes charge and wants solutions;
- Analytical: the person who values accuracy and details;
- Expressive: the idea person; and
- Amiable: the person who prioritizes relationships.
While we all have characteristics in more there one area, we each have a default style—the style we go to first. These are tendencies and should not make you feel limited in the way you communicate.
Moreover, no style is better than another. Any style can be effective depending on the circumstances. A strong team will leverage the strengths of each type so that you can work together the most effectively.
In order to be a powerful and effective communicator, it is important to understand each style and figure out how to adapt your default style to the circumstances at hand.
So let’s start with a description of each style. If you are curious about your style, take the quiz and see what your style is! Then read the descriptions to learn more about your style and the styles of your friends and colleagues.
What are the four styles?
1. Driver
Hard-working and ambitious, drivers tend to be the group leaders who value getting the job done with excellent results. Drivers are apt to be decisive, competitive, hard driving and good at delegating to others. They like to be where the action is and are likely to enjoy taking risks. Their focus is on winning, being successful and making things happen. They need options and prefer it when others are direct.
On the downside, they can be pushy, demanding, dominating, tough and exclude others from decision-making. Under stress, they become autocratic and order others around.
2. Analytical
Quick to think and slow to speak, the Analytic person values accuracy in the details and likes to be right. This is a person who plans thoroughly before deciding to act, is persistent, highly organized, cautious and logical. The Analytical prefers to work alone and has a tendency to be introverted.
The Analytical person is focused on process, tasks and doing things the right way. They prefer a rational approach, logical thinking, solid documentation and careful planning. The down side is that they can be critical, picky, perfectionistic and stubborn, as well as indecisive. Their tendency under stress is to avoid others.
3. Expressive
The Expressive person loves to have and enjoys helping others. This person is full of ideas and can’t wait to share them with others. Talkative and open, he asks others for their opinions and loves to brainstorm. This is someone who is flexible and easily bored with routine. The Expressive is optimistic, intuitive, creative and spontaneous and may have a tendency to be flamboyant.
Expressives are focused on the big picture. They love ideas and concepts and thrive on bringing visions into reality. They need innovation and look to others to handle the details. On the downside, they can be overly dramatic, impulsive, a tad flaky and undisciplined.
4. Amiable
Amiable is the relationship style. Amiables focus on the feelings of other people and effective collaboration. People with this style are intuitive and care about how situations “feel”. They like consensus, avoid confrontation, and tend to be timid about voicing contrary opinions. Amiable people are good listeners, friendly and sensitive and build networks of friends to help them. They are likely to be slow with big decisions and need a lot of input. They thrive on involvement, participation and inclusion.
On the downside, the Amiable person can be hesitant, unsure of himself and dependent on others. Under stress, they acquiesce or yield to the decisions of others.
How to Use Communication Styles to Maximize the Effectiveness of Your Communication
Knowing about the communication styles is helpful in two ways. First, when you know your own default style, you can spot the best opportunities to use that style and build up your strengths. You can also see where you have gaps and where you can improve by learning from the other styles.
Second, once you know about the styles, you can spot someone else’s style and adapt the way you communicate in order to get that person on board with you. Eventually, you can learn how to use each style comfortably and maximize the chances that others will follow your suggestions. This is at the heart of great leadership and it is why knowing about the communication styles is a powerful element of great leadership.
Here are some suggestions on how to communicate effectively with each of the four communication styles.
1. Driver
When you communicate with a Driver, be sure to tell her about progress to goals, the actions to be taken and solutions to problems. Avoid chitchat and focus on the bottom-line. Be clear, concise, focused, relevant, decisive and efficient. When working with a driver, here is what you would say if you encounter a problem that may interfere with getting to successful results:
“I know you are pushing to finish this by tomorrow with great results. Based on my research and investigation, I think there might be a hitch. I have some ideas on how to solve that. Would you like to discuss this?
2. Analytical
Because the Analytical person asks for data, information and facts, it is important to be precise, specific, thorough, prepared, accurate, rational and orderly in dealing with her. If you want to get the Analytical person’s attention, you might say something like this:
“The research and data seems inconsistent with our initial concept. I have two ideas that would improve the quality and timeliness of the project. I need 15 minutes of your time. Can we meet today at 4:00?
3. Expressive
Expressives thrive on vision, stories and analogies and love to have fun while working on projects. Therefore, when communicating with an expressive person, be sure to focus on the big picture. Deliver your message in a way that is enthusiastic, expressive, friendly, flexible and open to possibilities. Avoid getting bogged down in too many details!
“I’ve got a fabulous idea to make our project fabulous and knock it out of the ball park. Have you got a minute to talk?”
4. Amiable
Your amiable friend or colleague cares deeply about the relationship. He is interested in information about others’ skills and interests, valuing input from others and welcoming feedback. In dealing with the Amiable person, be sure to be warm, relaxed, involving, caring and inviting. This is the person to go to if there are tensions on the team, whether that is a string quartet or a work group! A way to get his attention is to say:
“I have a strong feeling that there is something bothering you about the team. Would you like to hear my thoughts on how we might help everyone out here so that we can make sure that everyone is on board?
With a better understanding of each style, see how you can master these styles and become a dynamic and powerful communicator and leader!
© Astrid Baumgardner 2011
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I would be delighted if you should wish to reprint (for free) any part of this article in your newsletters, blogs, websites, and message boards. Please include the following attribution:
Astrid Baumgardner, JD, PCC is a professional life coach and lawyer, Coordinator of Career Strategies and Lecturer at the Yale School of Music and the founder and President of Astrid Baumgardner Coaching + Training, which is dedicated to helping musicians, lawyers and creative professionals take charge of their lives and experience authentic success. In addition to her work at YSM and her individual coaching practice, Astrid presents workshops at leading conservatories and law firms on topics including Career Planning, Goal-Setting, Time Management, Dynamic Communication, Conflict Management and Personal Branding and Networking. She is the author of numerous articles on the various aspects of how to achieve and live authentic success.