Conflict is part of life. Conflict is any situation in which people have incompatible interests, goals, principles or feelings and experience. In other words, conflict means that two people experience discomforting differences.
Despite our best efforts, we find ourselves in disagreements with other people in all aspects of our lives: at work, in our relationships, in our volunteer activities. How we respond to provocation can determine if conflict moves in a beneficial or a harmful direction. The good news is that we can learn skills, strategies and processes to manage conflict.