TAG: customer service

Communicating Under Pressure: How to Leverage and Flex the 4 Communication Styles

This past week, I led two sessions with the management team and the ushers at the David H. Koch Theater at Lincoln Center on how to leverage and flex the 4 communication styles for world-class customer service. It was a thrill for me to be at the theater because I have been a balletomane since high school. In fact, when …