TAG: Flexing to Communication Styles

Communicating Under Pressure: How to Leverage and Flex the 4 Communication Styles

This past week, I led two sessions with the management team and the ushers at the David H. Koch Theater at Lincoln Center on how to leverage and flex the 4 communication styles for world-class customer service. It was a thrill for me to be at the theater because I have been a balletomane since high school. In fact, when …

Dynamic Communication for Arts Leaders: How to Use Communication Styles for Influence and Buy-In

Communicationstyles

A major aspect of emotional intelligence is the ability to build and manage your relationship and dynamic communication is an important component of relationship management. I recently had the opportunity to teach these skills to the members of the 2014 Opera America Leadership Intensive group. One of their favorite communication tools was learning how to spot and use the 4 …