This week, the topic of validation has come up a lot in my client sessions both in business and in personal contexts. Validation is an essential communication and relationship skill since it is one of the best ways around to avoid conflict.
Validation looks like this. Suppose you and your partner (be it a business or a romantic partner) are talking about a sensitive issue. The two of you do not necessarily agree. Yet, rather than fan the flames, you can open the other person up to further discussion by validating his feelings:
“Well, based on your situation, no wonder you feel that way. I would like to share my viewpoint. Let’s brainstorm together on what we can do about this.”